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Resident Handbook

You are valued as a resident and we would like to make sure all the information that you may need is right at your fingertips. We have put together this handbook to answer the most commonly asked questions.

 

General Office Information

Mailing Address: PO BOX 129, Graham, WA 98338

Telephone: Samantha – Office Admin: (253) 363-3065

Email: 

samantha@prospercommunities.com

Website: 

www.prosperpropertymanagement.com

 

OFFICE HOURS

MONDAY thru FRIDAY 8:00 AM – 4:00 PM

Routine communications should be directed to Samantha during normal business hours. Emailing is the best way to contact the office. Emails and phones are not monitored after hours. If you contact us outside of normal hours, we will respond within 24 to 48 hours during normal office hours. PLEASE SUBMIT ANY MAINTENANCE REQUESTS THROUGH YOUR ONLINE PORTAL ONLY.

 

RENT

Rent is due on the 1st and considered late if not received by the 5th of the month (postmarked on the 5th does not count, we must receive it by the 5th). To avoid late fees please mail your Money Order(s) or Cashier Check(s) (no cash, personal checks or bill pay accepted at any time) to the following address:

Prosper Property Management LLC                                     Payable to: Prosper Property Management LLC

PO Box 129

Graham, WA 98338

 

HOW TO PAY RENT LATE  

  • You will no longer have access to pay rent online until your payment is made in full.
  • You will have the option to either overnight the payment to us in full (you will find the full balance owing in your online portal) or you will have to drop off a Cashiers Check or Money Order (no cash or personal check accepted at any time)at the Post Office in Graham during their business hours.
  • If you decide to drop the payment off at the Post Office, please have a stamped and addressed envelope made out to Prosper Property Management LLC, PO Box 129 Graham, WA 98338.
  • Hand it directly to the clerk and ask them to put it into our PO Box 129. Give us a call with any further questions or concerns.

 

SMOKE DETECTORS AND CARBON MONOXIDE DETECTORS

Your home is equipped with at least one working smoke detector and one carbon monoxide detector. It is your responsibility to check them monthly and for replacement of batteries. Disabling or tampering with these devices is a violation of your lease. If you need help testing or replacing these detectors, please contact your property manager in writing.

 

MAINTENANCE

If you have a maintenance issue, submit a work order through your AppFolio online Tenant Portal with a description of the issue. When submitting your work order please remember to complete the section on how to enter the property. If you need to be present, remember that the maintenance staff schedules appointments Monday – Friday, from 9:00 AM – 4:00 PM.

In the case of an emergency please see the “what is an emergency” section. TEXT Vlad at 253-343-4227 and state EMERGENCY at the beginning of the text. If there is no reply within 15 minutes please call and always leave a detailed voicemail description along with your name, rental address and phone number. Vlad’s voicemail will include another number to call if he does not respond within 15 minutes.

 

1. TENANT MAINTENANCE RESPONSIBILITIES

The property owner has a duty to maintain your residence to uniform codes of safety for Landlord/Tenant Law. Therefore, Prosper Property Management has provided you with Work Order Requests when there are legitimate repairs. We want you to report maintenance items. However, there are items that are the tenant’s responsibility and we have listed them (please refer to your lease agreement for more details on the list below):

  • Replacing light bulbs with the correct size
  • Replacing furnace air filters every month (12-month lease means you will use 12 filters)
  • Replacing batteries for smoke alarms
  • Reporting non-functioning smoke alarms immediately If batteries do not solve the problem
  • Reporting all necessary repairs
  • Normal insect control
  • Utilities must remain on during tenancy, to include times of deployment or vacation
  • Disposal of all garbage in the proper receptacles and using the weekly pick up service. If your dumpster has a provided lock and key, it is the tenant(s) responsibility to keep the dumpsters locked at all times.
  • If the residence has a fireplace, use caution and care when operating the fireplace and disposing of ashes or coals. Do not dispose of coals in the fireplace until they have cooled outside for a week.
  • Check to see if damper is open before starting a fire in the fireplace.
  • Disposing of toxic waste properly in accordance with local and county laws

 

2. PLUMBING PROBLEMS

DO NOT use Drain-O or similar products. The only items safe to put down the drains of the property are human waste and toilet paper. The following items are prohibited: paper towels, grease, tampons, sanitary napkins, food, condoms, paint, toys, litter from pet waste, clothing, and any other items of similar nature as listed above. While landlord is responsible to repair plumbing systems when they wear out or break in the course of normal use, tenant is responsible for repairs caused by tenant’s negligence. If tenant or another person during tenancy puts any item down the drain other than human waste and toilet paper and causes a plumbing blockage, the resulting plumbing bill shall be paid by tenant.

 

 3.WATER SHUT-OFF

Locate the main water cut-off valve for use in case of emergency. Most properties have a single valve (often located on an exterior wall near the front door, in the garage, utility room, closet or under a sink) which will stop all water from going to the interior water lines. Most fixtures have individual cutoffs to enable you to shut off a leaking toilet, for example, without loss of service to the rest of your water supply. It is your responsibility to know the location of these cutoffs and how to use them to prevent excessive water damage to the property and your possessions in the event of an emergency.

 

4. LEAK DETECTOR

There are leak alarms behind your dishwasher, washing machine and next to your hot water tank. If you happen to hear an alarm sound coming from one of those areas, it is most likely your leak alarm telling you there is a leak. The leak alarm will continue to go off until you dry it off completely. If you have a leak please locate the water shut-off.

 

5. ELECTRIC POWER

Locate the power panel, normally situated on the interior wall opposite the electric meter. In newer properties, you will find circuit breakers in the panel box. These are operated on/off by flipping a switch. To check breakers, turn them off and then on again. Often a tripped breaker will move only slightly and cannot be detected at first glance. There is normally a legend on the inside of the breaker box door indicating which circuits the breakers control. CIRCUIT BREAKERS ARE NOT DESIGNED TO BE USED DAILY OR AS SUBSTITUTE ON/OFF SWITCHES.

 

6. GFCI CIRCUITS

GFCI stands for Ground Fault Circuit Interrupter and these breakers function as a safety device to cut power to circuits when an abnormality (such as a short or overload) is detected. These breakers may be identified by a red or yellow button in the circuit breaker box or are otherwise different in appearance from other breakers. Another type of GFCI looks like the typical wall outlet with a test/reset button between the plug-ins. GFCIs may be found in bathrooms, kitchens, garages or utility rooms. Always check the GFCI breaker(s) before requesting maintenance. Covers on exterior outlets should remain closed when not in use. ALL BREAKERS SHOULD REMAIN “ON” DURING TENANCY

 

7. WATER HEATERS

If the water heater fails to provide any hot water, check the breaker. If the tank is leaking, you should contact maintenance immediately.

 

VACATING

You must provide at least 20 days’ written notice to vacate, either by the 10th or 11th of the month depending on how many days are in a month. When you give notice to vacate, you will receive written acknowledgement from us and we will request a preliminary inspection of the property. Also, we need to advertise and show the property prior to your departure and we must have access (with reasonable notice) during normal hours. Therefore, it is important that the property be kept in good order and the general appearance satisfactory at all times. If you have pets, they must be confined or segregated in such a way that the property may be shown without interference. Any other condition which may affect the showing process must be disclosed to your Property Manager.

 

***For Important Phone Numbers and Contacts Select the Link Below***

Important Phone Numbers and Contacts Document

 

 

“What is an Emergency?”

Listed below are situations that require our Maintenance Staff to visit a property to make the necessary repair after regular business hours.

HVAC

  • No heat in the property and the outside temperature is below 55 degrees or is forecast to be below 55 degrees

ELECTRICAL

  • No electricity to major appliances such as refrigerator, stove, or HVAC units
  • No electricity to over 50% of the home

PLUMBING

  • Clogged sewer line: if there is no other usable bathroom in the property
  • Burst water supply lines

APPLIANCE REPAIR

  • Refrigerator not working

STRUCTURAL

  • Storm damage to roof: tree limbs on roof, etc.
  • Community Entrance blocked

SECURITY

  • Break-in/Burglary (Please call 911 first)
  • Broken Lock/Broken Window that is easily accessible (i.e. first floor) allowing for potential break-in/burglary.

 

“Not an Emergency”

  • No Hot Water in your Apartment
    This may be considered an emergency ONLY if there has been no hot water for an extended period of time: days not hours. In the event of no hot water, and it is not during a contractor’s normal business hours, we may be unable to repair the problem in as timely a manner as we would like, so be resourceful in the meantime.
  • Clogged or Backed Up Toilet
    This may be considered an emergency ONLY if there is only one toilet in your home. In any case, turn off the valve behind the toilet, shut the lid and clean up any mess.
  • Noise Complaints or Security Issues
    Please contact the Police @ 911. (If the problem is not serious enough to involve the Police, you still may wish to make us aware of it, so we can address the issue properly, by leaving a Voice Message, describing the problem in detail, at 253-363-3065 or emailing Samantha at samantha@prospercommunities.com .)
  • Assigned Parking Space Disputes